The GrandBars, Brasseries & BistrosNew Zealand RestaurantsPubs
69 Courtenay Pl Te Aro Wellington City Wellington 6011
Po Box 6659
As an official bar of the Rugby World Cup The Grand is ready to party! Come for a drink or a meal and watch the rugby on our large television screens - it will feel like you are at the game!
Our atmosphere is designed to make you feel relaxed with large, cushy leather sofas to recline in, while you admire our polished Rimu floors and the pictures decorating the walls of Courtenay Place in days gone by!
The Grand's menu will leave your mouth watering " try our stone grill steak, served to you on a searing rock. Not feeling hungry? Then just chill out with one of our many choices of wine, beer or a good cup of coffee!
In the mood for a bit of fun? Make the most of our free pool tables, or try your hand on our gaming machines.
See you at The Grand on Courtenay Place soon!
- Private Functions
- Bar snacks
- Full menu
About the venueChildren Allowed before 8pm Smoking Heated smoking porch
- Fully licensed
- Kids Menu
- Vegetarian Meals
- Pool table
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Reviews (1 review)
5 of us dined at the Grand, Courtenay Place on 11 August 2011 using 2 Spreets Vouchers that entitled us to any four mains and four house drinks. At the time of booking and as stated on the voucher, I advised the staff member we were using the Spreets voucher and upon arrival we also presented them to the wait staff. We were advised that it will only need to be presented when paying. My partner asked the wait staff what their House drinks included and the waitress listed a number of tap beer and informed us the juices were also included. When it came time to settling the bill we were charged for the tap beer and juices. When querying this with the Manager who had processed our bill, she informed me that the beer and juices were not classified as 'house drinks'. I explained the situation of how we were informed by the wait staff these drinks were included as a house drink. The Manager acknowledged the error but was not prepared to rectify the issue and refund the money for the drinks. She offered to provide me with another 3 glasses of wines, of which I informed her was a ridiculous offer considering I was the driver that night (and the other diners were at the next restaurant for dessert). This did not promote responsible host management. After repeatedly informing her that if we were provided with the correct information in the first instance we would not have ordered the beer and the juices. In front of an audience of customers, the Manager (in a fury state) opened the till and refunded money only for the 2 glasses of juices. She was not willing to refund the money for the beer and I allowed her the opportunity to resolve this problem as we would have liked to return for another meal in the future. I informed her that as this is unacceptable and has presented us with a negative experience, we will advise all our friends, family and work mates not to dine at the Grand. The Manager's response was 'That is fine'. It is a shame the Manager did not consider what the consequences were especially when the actual costs of one beer would have been next to nothing. Instead this has cost them repeated business not only from us but business from people we share this experience with.
22nd August 2011