Tony's Restaurant and Bar

13 Edsel Street Henderson Waitakere City Auckland 0612

13 Edsel Street
Henderson
Waitakere City

(09) 8360889 Fax:(09) 8365948 Mobile:(021) 02526506 Website Email Yes

Reviews (4 reviews)

1. Tony's Restaurant and Bar

   tazzy47

   

   While I feel it is my right to voice my opinion on your restaurant and your right to respond I am writing this because I am absolutely appalled at the deceptive remarks you have chosen to write in your response that need clarification. First one being I was not questioning your right to refuse BYO I was questioning why you did not see fit to include this condition on your vouchers like other restaurants do or at least mention this when the booking was made by phone.Secondly you have practically defamed me by saying I launched a tirade of abuse at the manager and swore on the way out and that a regular client had to intervene. That is an absolute lie. We ate our meal and spoke to no-one on the way out. As for decrying the food loudly so that other tables could hear we only had 1 table to the left of us on another level. One more example of a deceptive comment. As I said I respect your right to respond , but at the least have the ethical and moral decency to tell the truth and not a litiney of lies to make your point.My lawyer will be in touch.

   Business response

   I am not going to waste too much more of my time with what is promising to become a circular argument of the he-said, she-said variety. I will say however, that if it comes to it, I have the contact details of both staff and customers that were witness to this woman's display and will be more than happy to furnish them if required.

   
   
   20th May 2012
   
   
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2. Tony's Restaurant and Bar

   tazzy47

   

   A couple of weeks ago we bought one of these voucher deals for Tony's Restaurant @ Bar in Henderson. What enticed us to buy it was the fact that it was BYO.There was no stipulation in the conditions that Byo would not be acceptable and also nothing was said when we rang up to book a table. Last night we went there with a bottle of wine and we were told by a very unprofessional person both in attitude and dress that Byo would not be permitted. When I questioned this she pointed to a sign on the desk saying they had a right to do this.The menu would have been very expensive $30+ if we didnt have the voucher.The food was bland and absolutely tasteless.I had a lamb shank that looked and tasted as though it had been cooked in the microwave, my husband had a steak which he said was also very bland with no taste. I could name many restaurants where the mains are $30+ and the food is very delicious but sadly this is not one of them. I am going to follow up with consumer affairs about the misleading voucher.We will never go back there & we will recomend that to all our friends as well.People and food make good restaurants, this one has neither in attitude or taste.

   Business response

   I'll address this review point by point. We are a fully licensed restaurant; we are NOT a BYO restaurant. We advertise ourselves as fully licensed and, while we do allow a BYO facility on occasion, the offer of a BYO facility has always been at our discretion and not an automatic right of customers. Our manager of 20 years has always been professional and well groomed and, when met with the ranting tirade of abuse from this "customer", dealt with it in a calm manner. The level of abuse was such that a regular customer saw fit to step in and offer his support. In hindsight, we should have simply paid this woman for her voucher and asked her to leave. From the moment she was denied the BYO facility she was determined to decry everything that was served to her and vocalise her discontent, to the extreme discomfort of surrounding tables. Upon leaving, she then proceeded to further illustrate her lack of class by vehemently swearing at the manager. We count ourselves blessed that she will never be back.

   
   
   5th May 2012
   
   
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3. Tony's Restaurant and Bar

   Blackrovert

   

   We have eaten eaten Tony's dozens of times over the years. Tonight the food was good but not great. The mains are quite large but lacking the WOW factor, I came away tonight disappointed.

   
   
   1st October 2010
   
   
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